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New Member
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Scan to PC not working

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We get an error

Completed with an Error (018-747)k Server not found in SMB

 

This was working but after the server died we got a new server that booted up with the old harddrives so nothing should have changed

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New Member
New Member

Re: Scan to PC not working

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Scan to pc is still working on a konica photocopier

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Community Manager
Community Manager

Re: Scan to PC not working

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Hi Manto,

Thank you for using the Support Forum. Could you please add the model number of the machine you are using so that others can help you with your specific issue?

 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
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Re: Scan to PC not working

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Hi Cheryl,

 

I am also getting the following error -

 

completed with an Error (018-747): Server not found in SMB

 

My Printer Model no is DocuCentre-V C5576

 

Please advise me

 

Regards

EJ

 

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Community Manager
Community Manager

Re: Scan to PC not working

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Hi EJ,

Thank you for using the Support Forum. Please take a look at the solutions for the fault code you are getting.  If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Valued Advisor
Valued Advisor

Re: Scan to PC not working

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The code indicates no connection to an SMB service at the IP address it is scanning to (Or host name)

 

So, check the scanning setup and confirm the IP/Hostname is still valid for the device the scan is going to.

Assuming Windows, click the start menu and in the search field type \\192.168.1.100 <replace with your scan to IP>

You should get a window showing all folders available for scan to PC (If you are prompted to login, make sure you use whatever the login is set to for the printer). Verify that whatever share is setup in the printer is visible at this point, if it is not, you have your problem found.

 

It could also be the port is wrong, generically speaking , SMB is done on port 139 up to Windows Vista, and then it is 445 for Windows 7 and up.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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