Scan to PC not working

[Joe Arseneau · Accepted solution]

The code indicates no connection to an SMB service at the IP address it is scanning to (Or host name)

So, check the scanning setup and confirm the IP/Hostname is still valid for the device the scan is going to.

Assuming Windows, click the start menu and in the search field type \\192.168.1.100 <replace with your scan to IP>

You should get a window showing all folders available for scan to PC (If you are prompted to login, make sure you use whatever the login is set to for the printer). Verify that whatever share is setup in the printer is visible at this point, if it is not, you have your problem found.

It could also be the port is wrong, generically speaking , SMB is done on port 139 up to Windows Vista, and then it is 445 for Windows 7 and up.

[CherylO-Xerox]

Hi EJ,

Thank you for using the Support Forum. Please take a look at the solutions for the fault code you are getting.  If these solutions do not help please consider contacting your support centre for further assistance.

[webshore]

Hi Cheryl,

I am also getting the following error -

completed with an Error (018-747): Server not found in SMB

My Printer Model no is DocuCentre-V C5576

Please advise me

Regards

EJ

[CherylO-Xerox]

Hi Manto,

Thank you for using the Support Forum. Could you please add the model number of the machine you are using so that others can help you with your specific issue?

[Manto]

Scan to pc is still working on a konica photocopier

[Manto]

We get an error

Completed with an Error (018-747)k Server not found in SMB

This was working but after the server died we got a new server that booted up with the old harddrives so nothing should have changed