Thank you for using the Support Forum. Please make sure you are following all the steps for scanning. If you are following the directions then delete the scanner from the computer and then reboot your pc and reload the current scan driver and try again. Please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!