Scan to SMB, error 018-763

[Cory049977-RSS]

I just got off the phone with a customer and what happened was the address book entry had the Share field filled entirely with the path.  that in itself was a problem, but the invalid character was that when they tried to enter the entire path, instead of a forward slash (/), they had a backward slash (\) which is an invalid character for a directory path.

I explained that the share should only have the share name designated for that folder and to enter the folder(s) within that share

ex:  Scans is the share name and they have Employees and subfolders within (Alice, Bob, Charlie, etc.)  Scans would be entered in the Share field and in the Document path for Alice, it would be Employees/Alice.  For Bob, it would be Employees/Bob and so on.

[Joe Arseneau]

If port 139 is listed as the default on your device, then the firmware is out of date and should be updated

C405

C605

[Brent Sipl]

Actually for me the error 018-763: char convert error in SMB was an SMB authentication issue.  I discovered that when I edit the record to correct the path I have to enter the password again.  I'm just using port 139 which was the default.  Now it works for me, but the other posted solutions did not.  I'm working with a Versalink C405 and Versalink C605.

[Riky4836]

Hello,

thank you so much for your reply.

I try to do these things:

- upgrade the WindowsServer2012 and restart it.

- restart Xerox MFP

Now it works, I can send pdf to server without any problem.

I can explore the network without problem.

Thank you for your support!

Sincerely,

Riccardo

[Joe Arseneau · Accepted solution]

Something certainly has changed, and it almost certainly is on your server, not the printer.

I'd wager that SMBv1 has been disabled, and with good reason.

The 6515 is fully certified to work via SMB2 and 3, so for it to fail for the above reason, I would assume the scan was setup using port 139, when it should be port 445.

As for the Discovery portion, I am looking into what may have caused that and will edit this post when I find something.

[Riky4836]

Hello to everyone, I have a little problem with Xerox 6515DN.

I brought this MFP two weeks ago and I have installed it in a little LAN with WindowsServer2012 Domain.

I have configured the "Scan to.." option to save the .pdf file in a share folder archive in the server, always was good.

The MFP saw the LAN perfectly.

Now, I don't have change anything, the MFP doesn't search in the LAN. When I try to search in the SMB LAN, it report to me that there is "Suddenly communication error". When I try to send a pdf scan to server, that I have saved in "Contacts", the MFP reports to me the error: 018-763: char convert error in SMB.

I hope that someone can help me...

I'm sorry if my English is not perfect..

Thank you,

Riccardo