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jasonb New Member
New Member

Scan to SMB problem Xerox 7545

Hi,

 

I am trying to setup scan to netwrok location (SMB) on a Xerox workcentre 7545, but keep getting an error "login failed, check username and passwords and or setup.

 

The network location i am trying to send it to is as follows:  f248fsp01\test\jbtest

 

I have the default repository protocol set to:  SMB

 

Default repository server:   f248fsp01  I have also tried using the IP address, i also tried f248fsp01.domainname

 

I have tried using port 139 and port 445

 

share:  test

 

Default repository document path:  jbtest

 

For the username is have tried using just the username as well as domainname\username

 

 

Regardless of trying all this i am still getting the same error message.  I also tried it on a Xerox workcentre 5865, but get same error.  Any help would be greatly appreciated.

 

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5 Replies
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to SMB problem Xerox 7545

If server 2008/2012 the user name will likely be user@domain. Check the formatting server-side by right-clicking the folder and going to Sharing > Advanced Sharing > Permissions, the copier user name must be formatted as seen in brackets at the server, it does not matter how it works from a PC or another printer, in this case this is the only acceptable user name format.

 

Capture.GIF

 

Next on the list is to make sure this highlighted entry is not checked in CWIS > Properties > Connectivity > Protocols > IP > DNS

 

2.GIF

 

Also, check that the time is not off by more than 3 minutes if Server 2012 CWIS > Properties > General Setup > Date and Time

 

3.GIF

 

 

And lastly, when you create a repository or template, if the port lists 139, it is likely an old firmware that will need to be updated, so if all the above fails, upgrade to the latest firmware and try the scan immediately after.

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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jasonb New Member
New Member

Re: Scan to SMB problem Xerox 7545

I made the changes you suggested, but i am still getting the same error message.  The device already has the latest version of firmware installed.

 

I tried using the IP address and the hostname of the default repository server, and i tried using port 139 and port 445 with no success.

 

Is there anyhting else you can suggest?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to SMB problem Xerox 7545

I have nothing further, I work in 2nd level and those settings I listed in conjunction have 100% success rate in my experience, which means there is something else overlooked or you have a Firewall doing something *wonky*.

 

Your next step is to do a wireshark trace of a scan between the device and server and read it to see what step is failing.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Fabio Valued Advisor
Valued Advisor

Re: Scan to SMB problem Xerox 7545

 can you try to scan to the IP instead of dns name?

dont know, but sometimes this solves it with our customers, and dns is also working 

be sure to refresh the templates when you change somethng , sometimes the settings are not pushed to the template you scan with

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mohammed_k Occasional Contributor
Occasional Contributor

Re: Scan to SMB problem Xerox 7545

dear jasonb 

try to configure your pc by this smart tool . 

Scan to PC – SMART TOOL 3.0


Scan to PC – SMART TOOL 3.0  is Created to Assist You to Configure Scan
to PC more instantaneously.


In Order to Configure Scan to PC We have Pre-Configure Local Computer or the File Server. and we will
spend around 10 - 15 minutes to Complete all steps. With Scan to PC – SMART TOOL 3.0 it will
take only few seconds to complete all below steps and You will not miss any settings as well.


01. Create a Local User.
02. Apply Password to the Created User.
03. Set Password as Never Expire.
04. Create Folder in C:/ Drive.
05. Share the Created Folder.
06. Apply Sharing Permission to the Folder with the Created User.
07. Apply Security Permission to the Folder with the Created User.
08. Create Template Name (to Display in MFP).
09. Display Computer Name, IP, Domain Name of the Local PC.
10. OPEN SMB Port No: 139 and 445 in Windows Firewall.
11. Export .csv file (will Support MFP with CONNECTKEY Firmware)

 

Please, find the smart Tools in the link Below.

https://goo.gl/guL5ka

 

Please find the guide in the link Below 

https://goo.gl/dc0lPO

 

Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
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