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New Member
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Scan to Server File Issue

Operating System: Windows 10

Hi All,

Currently having an issue with the file path for our scan to server share.

Destination should be - S:\Public\!Scan

The current setup is below

Scan test.JPG

This is the current error when running a test scan

scan test 2.JPG

 

If i change the \Scan to S:\Public\!Scan it doesnt even get past the destination server test. 

Any help greatly appreciated.

 

It seems the pictures wont load if any one can help could they message me.

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7 Replies
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Agency Analyst
Agency Analyst

Re: Scan to Server File Issue

What is the share name?2020-09-29 16_42_02-Computer Management.jpg

Thanks,
RickB
Agency Analyst
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New Member
New Member

Re: Scan to Server File Issue

Hi Rick,

Its - D:\Ships Share\T\__Operational\Public\!Scan

Even if i change the document path to the above it still doesnt seem right when doing the document test.

scan test 3.JPG

If I remove the "Scan" at the start it immediatly fails before the write test.

 

Thanks for your help.

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Agency Analyst
Agency Analyst

Re: Scan to Server File Issue

James, please refer to my earlier post asking for the share name as listed in “Computer Management” (see my screen cap above).
I’ll assume the share is "Ships Share". Assuming that, this is the correct structure:

2020-09-30 09_27_29-Window.jpg

 

Thanks,
RickB
Agency Analyst
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New Member
New Member

Re: Scan to Server File Issue

Hi Rick,

Unfortuantly its still failing.

Scan Test.JPG

I tried \T\__Operational and T\__Operational.

Scan Test 2.JPG

I also tried a physical workflow scan to Ships share and in displays invalid file path on the screen.

Scan Test 3.JPG

These are the details of the XST

 

Thanks

 

 

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Agency Analyst
Agency Analyst

Re: Scan to Server File Issue

These steps will verify the access and folder permissions (within Windows):

How-To Test Login to SMB Share from Command Prompt

*Use a workstation other than the one hosting the share*

To see if you can login to the share, map a drive, k in this example:

If testing a local user

net use k:(space)\\server\share(space)/user:server\username(space)*

If testing a domain user

net use k:(space)\\server\share(space)/user:Domain\username(space)*

 

(NOTE: placing the asterisk at the end of the string means that it will prompt for the password of the user)

 

To see if you can Read, Write,Delete:

Change to the mapped drive by typing k:

List the contents of the share: dir

See if you can write to the share: mkdir (directory_name)

Confirm that the new directory was created: dir

Delete the directory you created: rmdir (directory_name)

Confirm that the directory was deleted: dir

 

To disconnect (unmount) the mapped drive:

net use k:(space)/delete

Thanks,
RickB
Agency Analyst
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Agency Analyst
Agency Analyst

Re: Scan to Server File Issue

James,

If the share name is Scan, then put Scan in the share field and leave the path blank.

Thanks,
RickB
Agency Analyst
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New Member
New Member

Re: Scan to Server File Issue

Rick,

 

Really struggling to get this working and I know its going to be something so silly. Originally the "!Scan" file which is where the copies would go had disappeared so I restroed the file from a previous folder version and checked the groups/permissions and its all ok. Its in the domain users group with full read and write permissions for the sub folders to where its located. 

On the xerox web browser under Scan>Create new workflow> we have "Scan to ships share.XST" which is exisiting. I then edit the file destination which orignally under "document path" just had "\" so im not sure If i even need to add the "T\__Operational\Public\!Scan" as unless the Xerox lost this setting it was never like this.

Either way with "\" or the full file path it still fails at "File Write Test" 

Error - Cannot write to <\\10.7.6.13:445\Scan\\SampleFile.pdf

 

Thanks

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