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amantica New Member
New Member

Scan to email 7120 via google apps (gmail)

We successfully update the firmware on this device today to  Version 71.23.53. I then proceeded to follow the instructions in the post at the top of this forum. It does not work. At all.


I have 20 Ricoh devices using, SSL enabled, port 465 that send no problem. I have tried everything on this device. port 465 SSL/TLS port 465 STARTTLS port 587 SSL/TLS port 587 STARTTLS


I am able to successfully telnet from a pc on this network to on both ports.


Whenever we try to send using the gmail server we get 1 of 2 errors:

Completed with error (016-764) SMTP server connection error

Completed with error (017-714) SMTP over ssl failed


Any ideas? I've tried everything I can think of. I don't understand why this won't work. Any insight would be greatly appreciated.



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6 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Scan to email 7120 via google apps (gmail)

Hi Amantica,

Thank you for using the Support Forum. Please take a look at the solution for fault codes when using gmail.  Please also reference the solution for setting up email with gmail.  If these do not help please consider contacting your support centre for further assistance.

Community Manager

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Agency Analyst MikeAXEY2C-AA
Agency Analyst

Re: Scan to email 7120 via google apps (gmail)

465 ssl
587 starttls

Triple check you dns and domain.
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mohammed_k Occasional Contributor
Occasional Contributor

Re: Scan to email 7120 via google apps (gmail)

 dear Amantica 

try to use this SMTP server with out authentication and withot TLS , SSl : 25 this will fix your proplem but your scan to email can only be sent to Gmail or Google Apps users .


Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
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Technical Escalation User RobbieN94B-xrx
Technical Escalation User

Re: Scan to email 7120 via google apps (gmail)

Hello Amantica, please make sure your 7120 has a software level of 71.23.23 or higher or Gmail will not work.

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Fabio Valued Advisor
Valued Advisor

Re: Scan to email 7120 via google apps (gmail)

some more info 


The products affected by this issue are, WC 7120/25, WC 74xx, WC52xx, and XC 550/560/570. All of these devices are out of production. Their replacements all support SHA256 and 2Kcertificates.


If you have a network trace of the failure you can see if the certificate is signed with sha256.

In Wireshark open the trace file.


Type tcp.port==xxxx into the display filter dialog box and click "Apply" (Where xxxx is the port the device is using for SMTP).


Approximately ten lines down in the top window you will see a line that has "Certificate" in the info field. Highlight this line and expand the first entry for "Secure Sockets Layer" in the middle window.


Continue to expand the Subtrees until you open one called "Certificates".


Now you will need to find the certificate that is being used for SMTP, usually it will have "smtp" somewhere in the "id-at-commonName="


Expand that certificate and look for the line that says "algorithmIdentifier" if it says "sha256WithRSAEncryption" next to it you will have a problem. Most devices with DMP controllers do not support this signature and the email will fail with a 017-714 error.


Account Deactivated

Re: Scan to email 7120 via google apps (gmail)

I have found after working with Xerox level 2 support that the printers that have the option for STARTTLS will work with G-Suite if the setting for Less Secure Apps is set to allow
Once this is allowed then the SMTP.GMAIL.COM server can be used on port 587 with SMTP AUTH on STARTTLS encryption protocol. Hope this helps a few people

Xerox Scan to Email G-Suite.png

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