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InkMaster New Member
New Member

Scan to email comes as B&W TIF

Product Name: Fuji Xerox ApeosPort-IV C3375
Operating System: Not Applicable

Hi there,

I've configured the Default Template of Network Scanning to scan in Color PDF, however, the scan to email comes as a black and white TIF. I checked all the settings but I couldn't find any other option to configure the scan template. Is it a firmware issue or I'm missing something? Unlike Xerox, Fuji Xerox has no template settings under Service > Email

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1 Reply
Community Manager CathyO-Xerox
Community Manager

Re: Scan to email comes as B&W TIF

Hello InkMaster,

Have you followed THESE STEPS when adjusting your settings? If so, is it happening with all users? All applications? You may need to contact Support to do some next level troubleshooting on this issue.

Thanks,
CathyO-Xerox
Community Manager

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