Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎10-25-2019 02:58 PM

Re: Scan to email comes as B&W TIF

Hello InkMaster,

Have you followed THESE STEPS when adjusting your settings? If so, is it happening with all users? All applications? You may need to contact Support to do some next level troubleshooting on this issue.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply
InkMaster
New Member
New Member
‎10-23-2019 04:30 AM

Scan to email comes as B&W TIF

Product Name: ApeosPort-IV C3370
Operating System: Not Applicable

Hi there,

I've configured the Default Template of Network Scanning to scan in Color PDF, however, the scan to email comes as a black and white TIF. I checked all the settings but I couldn't find any other option to configure the scan template. Is it a firmware issue or I'm missing something? Unlike Xerox, Fuji Xerox has no template settings under Service > Email

0 Kudos
Reply