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Scan to email deleting jobs

Product Name: Xerox AltaLink C8035
Operating System: Windows 10 x64

Good Morning,

I am having an issue with our AltaLink C8035 deleting scan jobs. 

We are using Office 365 as our email provider.

I set up a new shared mailbox so all scans come from the same place despite what office you are in. I made the setting changes in the email setup of our machine. I made sure to copy all the settings from our AltaLink B8045 that is in my office that works perfectly.

I can successfully do a "test configuration" email that gets sent to me every time. But when the users are at the machime, the emails never get to them. The machine just shows "deleting job" on the screen and thats it. 

 

Any help would be appreciated.

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Community Manager
Community Manager

Re: Scan to email deleting jobs

Hi DarkShadow04, 

Thank you for using the Support Forum. please take a look at these articles on email scan error and see if any of the suggested solutions work for you.  Please see Scan to Email job does completes but is not received or Failure to Transferring Job. If these do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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