Scan to email document is sent with previous scanned document included

[CoreyF]

This issue is still present after a Xerox tech performed the upgrades. However, this was not an issue for myself but one particular user. This person is scanning to email to his Chrome Gmail account.

[George850650-XRXN]

CoreyF,

To begin to with your firmware needs to be updated.  The Firmware level is pre 08/20.

The latest Service Pack (05/22) can be found on Xerox.com under Support and Drivers.

https://www.support.xerox.com/en-us/product/altalink-c8100-series/downloads?platform=win10x64&langua... 

I suggest that you start with the Firmware update and see if this resolves your issue.

I hope this helps.

[CoreyF]

I have a user that when he scans a document to email from the address book on the Altalink C8170 the email also includes the previously scan to email document. The copier software version is 105.011.009.34422