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CoreyF
New Member
New Member

Scan to email document is sent with previous scanned document included

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Windows 10

I have a user that when he scans a document to email from the address book on the Altalink C8170 the email also includes the previously scan to email document. The copier software version is 105.011.009.34422

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2 Replies
George850650-XRXN
Technical Escalation User
Technical Escalation User

Re: Scan to email document is sent with previous scanned document included

CoreyF,

To begin to with your firmware needs to be updated.  The Firmware level is pre 08/20.

The latest Service Pack (05/22) can be found on Xerox.com under Support and Drivers.

https://www.support.xerox.com/en-us/product/altalink-c8100-series/downloads?platform=win10x64&langua... 

I suggest that you start with the Firmware update and see if this resolves your issue.

I hope this helps.

CoreyF
New Member
New Member

Re: Scan to email document is sent with previous scanned document included

This issue is still present after a Xerox tech performed the upgrades. However, this was not an issue for myself but one particular user. This person is scanning to email to his Chrome Gmail account.

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