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Agnes_2022
New Member
New Member

Scan to email doesn't work - email address is blocked

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

Scan to email doesn't work because the printer displays an error message: "The current policy of the device requires that the recipient has an unlimited email address."

Other Xerox WorkCentre device has got the same address list and there is no problem with it. I compared the settings but I doesn't find the problem. Also no possible to add email address manually.

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Scan to email doesn't work - email address is blocked

Hello Agnes,

Here are a few things you can try troubleshoot the scanning to email message.

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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TammyL-Xerox
Community Manager
Community Manager

Re: Scan to email doesn't work - email address is blocked

Hello Angnes_2022, 

I found this article for the issue you're having with the blocked email address. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!