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2 Replies
TammyL-Xerox
Community Manager
Community Manager
‎06-20-2022 09:19 AM

Re: Scan to email doesn't work - email address is blocked

Hello Angnes_2022, 

I found this article for the issue you're having with the blocked email address. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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CathyO-Xerox
Community Manager
Community Manager
‎06-20-2022 09:17 AM

Re: Scan to email doesn't work - email address is blocked

Hello Agnes,

Here are a few things you can try troubleshoot the scanning to email message.

Thanks,
CathyO-Xerox
Community Manager

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Agnes_2022
New Member
New Member
‎06-16-2022 03:12 AM

Scan to email doesn't work - email address is blocked

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

Scan to email doesn't work because the printer displays an error message: "The current policy of the device requires that the recipient has an unlimited email address."

Other Xerox WorkCentre device has got the same address list and there is no problem with it. I compared the settings but I doesn't find the problem. Also no possible to add email address manually.

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