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Scan to email exceeded the size limit

Product Name: Xerox B1022/B1025 Multifunction Printer
Operating System: Windows 10 x64

Hello!

When I try to scan to email, this message shows that the printer has exceeded the maximum capabilities, but when I increase the the scannig limit, the problem doesn't go away. I'm trying to scan only one sheet of paper and it still doesn't work.

I have tried:

  • Restarting the printer
  • Network reset

I think I need to do a factory reset, but I can't find how to anywhere. 

Do you have any suggestions?

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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Scan to email exceeded the size limit

Hi Nikolay_Nendov, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

 

Thanks,
CherylO-Xerox
Community Manager

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