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Community Manager
Community Manager

Re: Scan to email fails

Hello hemdd, 

You can try to create a new certificate or contact support for assistance at 1-800-821-2797.  To create a certificate click on this link

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New Member
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Scan to email fails

Product Name: Xerox C235 Color Multifunction Printer
Operating System: Not Specified

I'm having problems with scan to email. I've done the E-mail setup as shown in the instruction video of Xerox.

The scan log always give me:

Connection failure: <-23>

SSL certificate vailidity has expired

In the SMTP Connection Log:

09-14 09:36:29 - Resolve blabla.bla
09-14 09:36:29 > Connecting to XXX.XXX.XXX.XXX : 587
09-14 09:36:29 < Connection Established
09-14 09:36:29 > EHLO
09-14 09:36:29 < 250-xxxxxx.xxxxxxx.xx
250-PIPELINING 250-SIZE 26214400 250-ETRN 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-8BITMIME 250-DSN 250 CHUNKING 09-14 09:36:29 > STARTTLS 09-14 09:36:29 < 220 2.0.0 Ready to start TLS 09-14 09:36:29 - Starting SSL Session 09-14 09:36:29 ! SSL Session Failed (42) 09-14 09:36:29 > QUIT 09-14 09:36:29 < 221 2.0.0 Bye

Which SSL certificate is expired? Any solution?

I've used the same settings in Windows mail and I can send (and receive) mails.


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