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TammyL-Xerox
Community Manager
Community Manager
‎09-18-2023 08:53 AM

Re: Scan to email fails

Hello hemdd, 

You can try to create a new certificate or contact support for assistance at 1-800-821-2797.  To create a certificate click on this link. 

Thanks,
TammyL-Xerox
Community Manager

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hemdd
New Member
New Member
‎09-14-2023 04:01 AM

Scan to email fails

Product Name: Xerox C235 Color Multifunction Printer
Operating System: Not Specified

I'm having problems with scan to email. I've done the E-mail setup as shown in the instruction video of Xerox.

The scan log always give me:

Connection failure: <-23>

SSL certificate vailidity has expired

In the SMTP Connection Log:

09-14 09:36:29 - Resolve blabla.bla
09-14 09:36:29 > Connecting to XXX.XXX.XXX.XXX : 587
09-14 09:36:29 < Connection Established
09-14 09:36:29 > EHLO printer.domain.name
09-14 09:36:29 < 250-xxxxxx.xxxxxxx.xx

250-PIPELINING
250-SIZE 26214400
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-DSN
250 CHUNKING
09-14 09:36:29 > STARTTLS
09-14 09:36:29 < 220 2.0.0 Ready to start TLS
09-14 09:36:29 - Starting SSL Session
09-14 09:36:29 ! SSL Session Failed (42) 
09-14 09:36:29 > QUIT
09-14 09:36:29 < 221 2.0.0 Bye

Which SSL certificate is expired? Any solution?

I've used the same settings in Windows mail and I can send (and receive) mails.

 

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