I have not been able to telnet to it. When I try it just goes back to the prompt after 10-15 seconds.
SMTP is using mail.internode.on.net.
Try telnet from your PC to get the settings, it is most probable that it can reach the IP address (Assuming time/gateway/DNS is correct on the DocuPrint) but that the port you are using is not running a mailservice (25 is the default, but it could be 465 for SSL, 587 for TLS etc etc)
So via telnet in the Windows Command line you could find the settings of the server once you got it connected.
Obviously that won't help with authentication, but typically encryption is found in the 250 responses (SSL/TLS/STARTTLS)
I cannot give specifics here since I have no idea of what your mail server is running. Normally if someone provides an SMTP provider we can just look up the settings (Comcast/AOL/Gmail/Yahoo/Office365)
I am trying to set up Scan to email for one of printers at a remote site and am have trouble getting it to connect to an SMTP server.
Printer is an DocuPrint CM405df.
When I enter the address of the SMTP server it says Not connected. I tried using the IP address I get from a ping command but some result. The ISP won't give out an IP address.
Emails need to go to a company email address not gmail, hotmail, etc, and we aren't allowed to use the compnay's smtp server as it is a third party running it.
Are there any other options?
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