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lecter1x New Member
New Member

Scan to email issue with gmail

Hi all,

I'm a new one on Xerox forum  from Xerox Morrocco, and i need your help about scan to email using gmail server on new xerox mfds.

before on XWC7220 the scan to email works correctly using gmail smtp but after th customer has set a static IP to use a VPN on his office.

and the MFD can't send the email.

My question : is there any relation between th static IP and gmail smtp to fix this problem  ??

 

kind regarads

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6 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to email issue with gmail

Static vs DHCP has no relation assuming they put the right settings in.

The VPN will be a big one though, only way to know for sure is through a Wireshark trace or both setups then compare the 2 and find the failure. No point looking at firmware since it works when they are not using the VPN.

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Joe
lecter1x New Member
New Member

Re: Scan to email issue with gmail

Thanks a lot Mr Joe053204-xrx for your explaination .So, i mean by static IP the the IP address set by the internet provider ( maroc telecom, france telecom, free.....)like : 43.212.190.176 not DHCP for internal use, so here i talk about dynamic IPs & static not DHCP.

 

thanks in advance

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to email issue with gmail

Then check your DNS servers, to eliminate any issue there make 8.8.8.8 the primary DNS address

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Joe
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lecter1x New Member
New Member

Re: Scan to email issue with gmail

i've changed the DNS to 8.8.8.8 & 8.8.4.4 but i get the same issue.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to email issue with gmail

Then you will need to contact the people running the VPN or do a Wireshark trace to see what's up. I can't just guess at the issue.

Typically it could be

Time/Date

DNS

Gateway

Proxy

 

In that order, last would be a firmware upgrade. But:

 

If firmware was the problem it would not have worked before your side made the change, same goes for time/date, so they are out.

 

That leaves DNS/Gateway/Proxy, but the 8.8.8.8 got rid of that too.

 

So Gateway/Proxy, and of course you have a VPN/Firewall, which is firmly your end and I can't at all begin troubleshooting that. Best bet is to have someone good at Networking do a Wireshark trace.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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lecter1x New Member
New Member

Re: Scan to email issue with gmail

thanks a lot Joe for your help, i go to use the wireshark before chequing the time and date  it's the last solution maybe and i give you the end result for this issue ;-D

 best regards

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