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CathyO-Xerox
Community Manager
Community Manager
‎03-13-2023 09:02 AM

Re: Scan to email not working on C315

Hello there,

Here are some things you can try to resolve your scanning issue.

Thanks,
CathyO-Xerox
Community Manager

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Achim_MUC
New Member
New Member
‎03-10-2023 09:23 AM

Scan to email not working on C315

Product Name: Xerox C315 Color MultiFuntion Printer
Operating System: Not Specified

After spending a lot of time trying to set up Scan to email with various email providers, I quit and sincerely ask for support:

Whatever email account I set up in the printer configuration, I get a printed page saying Connection error: <-12> and Authentication error when trying to scan to email.

Tried in vain the following: AOL (as in the example from the user manual) and local accounts (eg. gmx.net, using the SMPT settings as in my email client); SMPT server name or IPv4 address (from nslookup).

As printing over the LAN works: could my problem be related to the Internet access (IPv6, DS-Lite tunnel)? Or to the encryption method (STARTTSL) which is supported by my email client but maybe not by the Xerox printer?

Your help will be much appreciated.
       Achim

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