cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Scan to email (relay)

Getting 016-768, Invalid sender address.

 

I have all of the settings correctly in place.  It's a Workstation 5330.  I'm trying to send to an email relay server, it doesn't care about my address.  I'm not sure how the printer determines what is a valid email address for itself?  Never had issues like this before trying to setup simple scan to email.

0 Kudos
1 Reply
Highlighted

Re: Scan to email (relay)

 

Don't know exactly how your config looks like, but there are 3 things to check for scan to mail...

 

- the mail address used for authentication

- the mail address used to send the mail

- the mail address that is to be shown as the sender (aka the 'reply-to' address)

 

some mail servers/relays are more or less flexible regarding the matching of these 3... the first thing to test is definitely to have all 3 identical, and then to play around to see what your server/relay allows..

 

 

Regards

Philippe