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andromedah
New Member
New Member

Scan to email scans look crumpled on certain pages

Product Name: WorkCentre 3215
Operating System: macOS 11 - Big Sur

I have a Workcentre 3215 that scans to email just fine. CertainScreen Shot 2021-08-30 at 5.11.49 PM.png pages of the pdf appear fine, but others look crumpled at the top. I have tried several pdf viewers and only adobe seems to resolve them correctly (without the bunching at the top) anyone seen this?

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Scan to email scans look crumpled on certain pages

Hello andromedah,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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Re: Scan to email scans look crumpled on certain pages

I am having this EXACT problem.  However, it's not just scan to email.  If I scan to PC it does the same thing.   It seemed to start a few months ago.  If you are able to resolve this, please post back here. I will do the same for you.

andromedah
New Member
New Member

Re: Scan to email scans look crumpled on certain pages

Thanks, this is annoying, just for data points are you using mac, pc? what pdf reader are you using? I am using mostly Macs and this happens on every pdf reader I use except for adobe.
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andromedah
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New Member

Re: Scan to email scans look crumpled on certain pages

Thanks CathyO, there is someone else with the same issue in the forum. Have you heard of this "crumpled" page issue on any other models? thanks
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