Scan to email scans look crumpled on certain pages

[andromedah]

Thanks CathyO, there is someone else with the same issue in the forum. Have you heard of this "crumpled" page issue on any other models? thanks

[andromedah]

Thanks, this is annoying, just for data points are you using mac, pc? what pdf reader are you using? I am using mostly Macs and this happens on every pdf reader I use except for adobe.

[bobbysmith013@gmail.]

I am having this EXACT problem.  However, it's not just scan to email.  If I scan to PC it does the same thing.   It seemed to start a few months ago.  If you are able to resolve this, please post back here. I will do the same for you.

[CathyO-Xerox]

Hello andromedah,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

[andromedah]

I have a Workcentre 3215 that scans to email just fine. Certain pages of the pdf appear fine, but others look crumpled at the top. I have tried several pdf viewers and only adobe seems to resolve them correctly (without the bunching at the top) anyone seen this?