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FrankNCT New Member
New Member

Scan to email

Product Name: E-mail
Operating System: Windows 10 x64

Hi,

I have a customer who would like to use the option to send a copy to the sender from address when they use the scan til e-mail function on their Xerox Workcentre 78xx.

I have set the machines email address and the from field to the email address I would like to have sent the copy to but it doesn't work.

scantoemail.jpg

What am I missing?

Regards Frank

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7 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to email

It should work with what you have set, if the printer is sending from X@y.com, it should be sending to x@y.com also. I assume then that you have not put the email everywhere it needs to be, and dependant on the printer, the locations vary, but typically in the SMTP settings there is a default from address, also there is one in Properties > Apps/Services > Email > From Field.

You may want to login to whatever the email account is on the web and check the sent folder to see if it even attempted to send to itself

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Joe
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FrankNCT New Member
New Member

Re: Scan to email

Hi Joe053204-hcl,

Thank you for your reply.

I supose there could be a bug in the SPAR release we are using.

I would try right away to give et a try with the General release and would let you know.

Frank

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FrankNCT New Member
New Member

Re: Scan to email

Hi again,

I have tried with the General release aswell but still no luck.

The strange thing is when a set it up on a Xerox WorkCentre 75xx series it works!

I think a have to talk to Xerox support regarding a bug or what do you think?

/Frank

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to email

I still think you just need to state what printer and what mail service and I can tell you exactly how to make it work, but all I know is you have a 75XX that does work and have no idea which printer doesn't

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Joe
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FrankNCT New Member
New Member

Re: Scan to email

Sorry, if I havn't been clear about that.

The printer that doesn't work is a Xerox WorkCentre 78xx with an Office365 account.

I can see the mail is sent trough the send mailbox but it never comes up in the inbox.

When I set it up on a Xerox Workcentre 75xx it all works! It comes both in the send mailbox and in the inbox.

Hope it makes sense.

Regards Frank

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Scan to email

If you can see the job went in the sent folder of the account, the printer cannot be part of the equation, once the job hits smtp.office365.com MS takes over completely, Xerox doesn't tell the server what to do. If the job in the sent folder is just to the user you sent it to but not the one you sent from, then you look to the Xerox device.

As you have yet to list the model and have only listed the family of printers (there are 4 78XX models with different firmwares), the current spar that very much does not have the issue you seem to have, is 073.xxx.009.03700. If you have the issue in that one, and in the GR, then an Altboot no data backup to 073.xxx.009.03700 should be done, then start from scratch (Do not use a clone file)

And remember to disable the server certificate here or it won't send at all (Enabled by default in new firmware, yet is not used for Office365 or Gmail)

1.JPG

You can find the latest spars via this

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Joe
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Agency Analyst RickAXCETF-AA
Agency Analyst

Re: Scan to email

Try changing the Email Subject and attachment name to match the working 75xx.  It may be flagged with the default Subject and/or attachment name.

Thanks,
RickB
Agency Analyst
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