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2 Replies

Re: Scan to file stopped working

I would use the domain user account and password for the scan template instead of what user/pass it currently has in place. The admin account on the copier does not have access to your network share. 

bye for now.

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Re: Scan to file stopped working

Hello Chipperchoi, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

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Scan to file stopped working

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10 x64

Hello all, 

I am stuck on an issue with a WorkCentre 7845 where scan to folder/share seems to have just stopped working.

When users try to scan, they just get a report back that if failed

"Destination 1: Status.......Failed:"
"Status Detail: Unknow Error"

That is all it says. I check the XST templates and test connectivity to the share locations in question and it passes under a domain user account. However, when I try to scan it via the "Admin" account listed in the template, it fails. 

Is the admin password the same as the one that is assigned to the printer?

Also, how does the local printer admin password get access to a domain network share to be able to scan to it?

Any input will be greatly appreciated.

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