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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Scan to folder; Suddenly stopped working

Current firmware on the printer

Correct time on the printer: EWS > System > Date and Time

Do not use Chrome or EDGE browsers to enter the info on the printer

Follow these steps to find the proper settings windows side

Lastly, make sure that you always go to EWS > Connectivity > Ethernet change Dual Stack to IPv4, and if you are using a Wifi setup, change the Primary network to Wifi <Even if it isn't hooked up wired and has only ever been wifi, it will still use the wired config that does not exist as the only method to get out. You have to go into Ethernet and change it, which is the reason Wifi only configs always show the IP address as in EWS at the top>

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Joe Arseneau
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Scan to folder; Suddenly stopped working

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10 x64

I've set these things up any number of times and still don't feel that there are clear instructions in a WINDOWS networking context.  Close perhaps but when it doesn't work - then probably not. Just a bit too magical for me!

About once a year I get one that just doesn't cooperate.

Scan folder is set up as a separate share.
Have followed all the suggestions.

What are the expectations on the workstation side other than the shared folder?

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