On behalf of Y Soft I would like to comment on this question.
First, there are very little details based on which I can provide any recommendation. Anyway, scan to folder may be part of YSoft SafeQ or not. If it is then the most common issue is the correct setting of access rights. Based on the version and architecture of YSoft SafeQ you use the main service responsible for scanning (CML AND/OR ORS) must run using credentials that have access to the destination network location.
From the support perspective this issue is best resolved while consulting your local supplier of your print fleet who is at the same time your direct contact for YSoft SafeQ related issues. Be it Xerox directly or a Xerox reseller. Also our partners (Y Soft as a company does not use direct selling business model) are trained to provide the support you require and distinguish the root cause of the issue.
In case the above recommendation did not resolve the issue please do contact your supplier of the print fleet.
Thank you for understanding.
Thank you for using the Support Forum. With no information on the Xerox printer you are using or the operating system we really cannot help with your issue. Please consider contacting your support centre for assistance.
We are using secure printing solution from Ysoft / Safeq. On one site the scan to folder feature is not working.
Do you have any advise, what I can check in the configuration file ?
Or maybe someone has a checklist how to configure properly the scan to folder features.