Workcentre 6605 on wired network with scan to network set up and working fine scanning to windows 2012 server shared folder.
Installed the printer on a windows 8.1 pc and it prints fine. PCL and PS drivers both installed.
Can access the printer without problem using Centreware Internet Services.
Scanning software on the win 8.1 recognises the scanner and offers options of setting up with both TWAIN and WIA. However whenever I try to scan from a pc application such as paperport, omnipage or even windows fax and scan, the application recognises the scanner exists but repeatedly reports the scannner is not connected. I am unable to scan directly from the pc.
I have tried all combinations of reinstalling the printer, removing all the software, rolling back the pc etc. But I am always unable to control the scanner from windows applications.
This is a problem as I want to use paperport to control scanning, and scan different documents to different folders (on the server) and assign meaningful names to different types of document. Of course I could do this directly from the printer but this is much easier and more efficient from my pc. I can scan the documents to the network, then import them into windows applications, but this is a workaround with added steps.
Reading the printer manual I get the impression that windows applications can only control the scanner if connected via USB. Is that correct? If so seems a huge flaw for people who wish to use a network scanner but use document management software to access the scanner. It wasnt a problem on my Lexmark 736 which this replaced.
Grateful for advice
Thank you for using the Support Forum. Please take a look at the solution for scanning to an FTP server. This would be the way to set up the machine to scan over the network. If this information is not what you were looking for please consider contacting your support centre for further assistance.
Thanks Cheryl for replying.
As I said I had already successfully set up the machine to scan over the network using the method you refer to. This works fine and has not been the problem.
I want to control the scanning process from a client pc.
Do you know if windows applications on client pc's can control scanning through a network connection or only through a direct connection?