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egoche
New Member
New Member

Re: Scanner Not Detected

Please disregard and apologies for being stupid. I found I hadn't downloaded the correct file. All good now.
egoche
New Member
New Member

Scanner Not Detected

Product Name: Other - specify product in post
Operating System: Windows 10 x64

Four months ago, I bought a Xerox Duplex Combo Scanner through Amazon.  The scanner has been working perfectly since I installed it back then.  Today, I got a new computer but the scanner isn't working.

After plugging it in, I see it shown in Devices and Printers.  Right-clicking on it shows warning and offers troubleshooting which results in a message stating that it doesn't have a driver.

I downloaded VisioneerUpdate from the Xerox site.  It recognizes the scanner but, in the process of setting it up, the program simply stops...no error...no completion.

I also downloaded OneTouch from the Xerox site but running that software results in a message stating that no scanner is connected.

Does anyone have any thoughts as to what I can to get this scanner working again?

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