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Simon W New Member
New Member

Scanner Not Working on Mac With Mojave

Product Name: WorkCentre 6515
Operating System: macOS 10.13 - High Sierra

I have just bought a Xerox Workcentre 6515 and chose this model because it said it was compatiable with Macs.

The first time I intsalled the software nothing worked at all.  After some messing about I eventually got the printer to work but not from Google Chrome and no scanner at all.  I've removed and reinstalled the latest version of the software and managed to get the prinetr to work but not the scanner.  All that happens is the scanner App opens up and then just hangs.  I have tried support but as its a new machine they cant find me registered yet.

Help please, someone get my scanner working

5 Replies
swieder711 New Member
New Member

Re: Scanner Not Working on Mac With Mojave

There is another thread that discusses this problem.  No one seems to be able to get the 6515 scanner to work with the latest release of Mojave.

I have the latest 6515 printer drivers and firmware.  The best that I can get is "Waiting for scanner" when using the Apple scanner application.  VueScan, a 3rd party app, works with Mojave.  It costs $40 and we are thinking of purchasing it for an interim solution!

I can get the scanner to work with my Win10 PC.

It would be nice if someone from Xerox weighed in here (Cherly) and provided an update.

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Simon W New Member
New Member

Re: Scanner Not Working on Mac With Mojave

I looked at Viewscan for my last printer a Samsung.  In the end I used a Samsung generic driver and it worked fine.  I'm not sure on how secure view scan is so I'm like you hoping Xerox do an update.

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Community Manager CherylO-Xerox
Community Manager

Re: Scanner Not Working on Mac With Mojave

Hi

Please make sure that you have upgraded your machine to the latest firmware available for the Mac and WorkCentre 6515. Make sure you are using the newest scan drivers from August 2019. If you have all the updates and are still unable to scan then please call your local support centre and ask to speak to someone in 2nd level support for additional assistance.  

Thanks,
CherylO-Xerox
Community Manager

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Simon W New Member
New Member

Re: Scanner Not Working on Mac With Mojave

Hi thank you for your reply.  I have done the above as suggested and the latest firmware is on the printer but still no joy.  Scanner just gets stuck on waiting.

Screenshot 2019-09-19 at 09.24.46.pngScreenshot 2019-09-19 at 09.26.53.png

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Simon W New Member
New Member

Re: Scanner Not Working on Mac With Mojave

Very poor service from Xerox.  Was told by online chat to call a premium rate number.  Have decided to send the printer back as its not suitable for use.

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