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2 Replies
TammyL-Xerox
Community Manager
Community Manager
‎01-04-2022 12:53 PM

Re: Scanner anomaly

Hello Hemiolia, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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Hemiolia
New Member
New Member
‎12-20-2021 11:59 PM

Re: Scanner anomaly

Nothing?

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Hemiolia
New Member
New Member
‎12-20-2021 07:56 AM

Scanner anomaly

Product Name: WorkCentre 3335/3345
Operating System: macOS 11 - Big Sur

In my attempts to scan a document via flatbed, I am getting nothing.  Normally when I launch the scanner application, it will do an overview scan.  Now, it still looks and sounds like it's doing an overview but the scanned image is just a just a blank page.  

I have changed nothing on my computer and I have not changed any settings on the printer.

Please help!

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