cancel
Showing results for 
Search instead for 
Did you mean: 
Hemiolia
New Member
New Member

Scanner anomaly

Product Name: WorkCentre 3335/3345
Operating System: macOS 11 - Big Sur

In my attempts to scan a document via flatbed, I am getting nothing.  Normally when I launch the scanner application, it will do an overview scan.  Now, it still looks and sounds like it's doing an overview but the scanned image is just a just a blank page.  

I have changed nothing on my computer and I have not changed any settings on the printer.

Please help!

0 Kudos
2 Replies
Hemiolia
New Member
New Member

Re: Scanner anomaly

Nothing?

0 Kudos
TammyL-Xerox
Community Manager
Community Manager

Re: Scanner anomaly

Hello Hemiolia, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos