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danielruelas New Member
New Member

Scanner does not detected

Product Name: Phaser 3100 MFP
Operating System: Windows 10 x64

Good afternoon, I have a multifunction phaser 3100mfp/s and I can print and copy, but the scanner is not detected for the pc. I have installed the drivers of windows 7 x64 and I tried too the drivers of windows xp x64, and the scanner is not detected for the laptop with windows 10 x64
what can I do?

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4 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Scanner does not detected

I dont see any Windows 10 drivers for that product. 

Try downloading Windows 7 x64 for that product 

https://www.support.xerox.com/support/phaser-3100mfp/file-download/enus.html?operatingSystem=win7x64...

 

You'll want to install the TWAIN driver

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danielruelas New Member
New Member

Re: Scanner does not detected

I tried with the windows 7 x64 that you mentioned, and the scanner is not working, only works the printer.

what else can I do?

regards.

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Scanner does not detected

If the scan drivers and utilities I linked don't work (includes both for usb and network connection) you'll have to call it in to level 2 for escalation
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danielruelas New Member
New Member

Re: Scanner does not detected

after the solutions that you have porpused, I already tried and it isn't work, the scanner is not working, the printer is working properly and the copier is working too. What else could I try?

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