My printer's scanner wheels will not stop rolling when I turn the printer on. There are no error codes on the display and pressing the cancel button or stop button for the potential job, do not work.
Called Xerox Technical Support and was told there was nothing that they could do.
Upon further investigation, I disconnected the top tray from the machine on power up, ceasing the rollers from rolling. I reconnected the top tray and the rollers did not resume so I attempted to copy a sheet to which I was given a jam error. Tucked down in the roll path, was a very small shred of paper, stuck right in front of the sensor, which was causing all of the above. Removal of shred brought the machine back to normal operation.
Issues I see with this occurrence and result is that I never received an error, only abnormal behavior. If the paper jam is causing the abnormal behavior, I should have received an error.