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New Member
New Member

Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Product Name: WorkCentre 6027
Operating System: Windows 10

recently my scanner started having a malfunction. it has a blind patch of exactly two inches on the scanner. it just doesnt scan a patch of 2 inches and ends up having a black vertical patch. see attached scan.Image (29).jpg

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Administrator
Administrator

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Hello nikhilpotbhare, 

Have you tried cleaning the glass and the underside of the document feeder, I have included a solution for cleaning these areas. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

Thanks,
TammyL-Xerox
Community Manager

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New Member
New Member

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Tammy,

thanks for your response. 

I cleaned up the glass and underside of the ADF.

The issue still persists.

 

Nikhil.

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Valued Advisor
Valued Advisor

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Hi Nikhil,

The scanner is defective and you must replace it.

 

Gabi

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New Member
New Member

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

can you help with the part number for the scanner?

 

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Valued Advisor
Valued Advisor

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

604K92730

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