recently my scanner started having a malfunction. it has a blind patch of exactly two inches on the scanner. it just doesnt scan a patch of 2 inches and ends up having a black vertical patch. see attached scan.
Hello nikhilpotbhare,
Have you tried cleaning the glass and the underside of the document feeder, I have included a solution for cleaning these areas.
If you're still having issues after trying these steps please consider calling our support department for additional assistance.
Tammy,
thanks for your response.
I cleaned up the glass and underside of the ADF.
The issue still persists.
Nikhil.
Hi Nikhil,
The scanner is defective and you must replace it.
Gabi
can you help with the part number for the scanner?
604K92730