Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

[nikhilpotbhare]

recently my scanner started having a malfunction. it has a blind patch of exactly two inches on the scanner. it just doesnt scan a patch of 2 inches and ends up having a black vertical patch. see attached scan.

[TammyL-Xerox]

Hello nikhilpotbhare, 

Have you tried cleaning the glass and the underside of the document feeder, I have included a solution for cleaning these areas. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

[nikhilpotbhare]

Tammy,

thanks for your response. 

I cleaned up the glass and underside of the ADF.

The issue still persists.

Nikhil.

[gabiene]

Hi Nikhil,

The scanner is defective and you must replace it.

Gabi

[nikhilpotbhare]

can you help with the part number for the scanner?

[gabiene]

604K92730