Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

[JordanAXAUQE-AA]

You could try calling a local authorized service center to see if they would sell you the part and/or a T&M call to replace it for you. I know when our team orders parts, it's typically a whole assembly. 

[nikhilpotbhare]

I havent heard back yet on this question of mine. 
also this part refers to the whole assembly. But we dont need the whole assembly... its just the scanner that might have gone bad.

Xerox guys.... it would be really helpful if someone could point us in right direction to purchase the part.

[airwaybaptist]

I'm having the exact same issue with my WorkCentre 6027 scanner. Where might I be able to purchase that part?

[GabiE-Xerox]

604K92730

[nikhilpotbhare]

can you help with the part number for the scanner?

[GabiE-Xerox]

Hi Nikhil,

The scanner is defective and you must replace it.

Gabi

[nikhilpotbhare]

Tammy,

thanks for your response. 

I cleaned up the glass and underside of the ADF.

The issue still persists.

Nikhil.

[TammyL-Xerox]

Hello nikhilpotbhare, 

Have you tried cleaning the glass and the underside of the document feeder, I have included a solution for cleaning these areas. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

[nikhilpotbhare]

recently my scanner started having a malfunction. it has a blind patch of exactly two inches on the scanner. it just doesnt scan a patch of 2 inches and ends up having a black vertical patch. see attached scan.