recently my scanner started having a malfunction. it has a blind patch of exactly two inches on the scanner. it just doesnt scan a patch of 2 inches and ends up having a black vertical patch. see attached scan.
Have you tried cleaning the glass and the underside of the document feeder, I have included a solution for cleaning these areas.
If you're still having issues after trying these steps please consider calling our support department for additional assistance.
thanks for your response.
I cleaned up the glass and underside of the ADF.
The issue still persists.