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Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Product Name: WorkCentre 6027
Operating System: Windows 10

recently my scanner started having a malfunction. it has a blind patch of exactly two inches on the scanner. it just doesnt scan a patch of 2 inches and ends up having a black vertical patch. see attached scan.Image (29).jpg

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8 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Hello nikhilpotbhare, 

Have you tried cleaning the glass and the underside of the document feeder, I have included a solution for cleaning these areas. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

Thanks,
TammyL-Xerox
Community Manager

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Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Tammy,

thanks for your response. 

I cleaned up the glass and underside of the ADF.

The issue still persists.

 

Nikhil.

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

Hi Nikhil,

The scanner is defective and you must replace it.

 

Gabi

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

can you help with the part number for the scanner?

 

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

604K92730

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Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

I'm having the exact same issue with my WorkCentre 6027 scanner. Where might I be able to purchase that part?

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Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

I havent heard back yet on this question of mine. 
also this part refers to the whole assembly. But we dont need the whole assembly... its just the scanner that might have gone bad.

Xerox guys.... it would be really helpful if someone could point us in right direction to purchase the part.

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JordanAXAUQE-AA
Agency Analyst
Agency Analyst

Re: Scanner malfunction. Does not scan about 2 inches patch. vertical black patch

You could try calling a local authorized service center to see if they would sell you the part and/or a T&M call to replace it for you. I know when our team orders parts, it's typically a whole assembly. 

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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