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CathyO-Xerox
Community Manager
Community Manager
‎01-30-2023 02:10 PM

Re: Scanner malfunction on Macbook

Hello there,

This sounds more like a Mac error than anything wrong with the printer. If you haven't already, you could try uninstalling and reinstalling the Xerox Print driver.

Thanks,
CathyO-Xerox
Community Manager

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XEROKS
New Member
New Member
‎01-26-2023 10:06 AM

Scanner malfunction on Macbook

Product Name: WorkCentre 3025
Operating System: macOS 10.15 - Catalina

Hello,

I have been experiencing a scanning malfunction on my WorkCentre 3025 device. Printing works pretty fine, however when I try to scan a doc, the control panels works fine. Even the file is generated. However I cannot open the document when I try to open.

Ready for scanReady for scanScanningScanningDocument generatedDocument generatedError while opening the documentError while opening the document

I experience this problem after upgrading the OS from High Sierre to Catalina. Unfortunately my Mac is a mid-2012 so I cannot upgrade the OS higher than Catalina.

Any solution would be appreciated.

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