I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!
Printer prints just fine but when I click on the Easy Printe Manager to get to the scanning (which I use every day), I get a screen that says "Printer status is not available. Please check power and cable connection." Location, host name and serial number all say "Not available".
I have checked all the connections, powered the printer down and restarted my laptop but still getting the same message.
I work remotely so use the scan feature every day with no issues until now. Thank you.