Printer prints just fine but when I click on the Easy Printe Manager to get to the scanning (which I use every day), I get a screen that says "Printer status is not available. Please check power and cable connection." Location, host name and serial number all say "Not available".
I have checked all the connections, powered the printer down and restarted my laptop but still getting the same message.
I work remotely so use the scan feature every day with no issues until now. Thank you.
I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
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