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atoyne@capfed.com
New Member
New Member

Scanner not working

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

Printer prints just fine but when I click on the Easy Printe Manager to get to the scanning (which I use every day), I get a screen that says "Printer status is not available.  Please check power and cable connection."  Location, host name and serial number all say "Not available".

I have checked all the connections, powered the printer down and restarted my laptop but still getting the same message.

I work remotely so use the scan feature every day with no issues until now.  Thank you.

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1 Reply
TammyL-Xerox
Administrator
Administrator

Re: Scanner not working

Hello atoyne@capfed.com

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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