Scanner reported an error

[myusername]

hello Community Manager

do you not see the problem is reported for the Mac OS and not Windows ...?!!!

read look carefully.

[georgey48]

Yes, I updated to the bridge firmware and then to the latest firmware

[georgey48]

The link you have supplied is for Windows ?

[CathyO-Xerox]

Hello georgey48,,

I also wanted to mention there is a very important Service Pack update that is required to be installed to your VersaLink C405 device to ensure proper fuction. Please read more here and take action.

[CathyO-Xerox]

Hello georgey48,

A few folks have experienced this issue after an OS upgrade. Check out this recent blog article for a potential solution.

[georgey48]

What ever I do, I get the same error: "The scanner failed to complete the overview scan".."Scanner reported an error".. "An error has occured during scanning. Please check the device and make sure there are no errors and originals are loaded. Try rebooting the MFP, if error persists."

I have removed and re-added the printer. I have power cycled both the Mac and the printer several times. I have re-downloaded and installed the driver. I can log into the printers webserver and I can print but it will not scan. What is wrong with it ?