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georgey48
New Member
New Member

Scanner reported an error

Product Name: VersaLink® C405 Color Multifunction Printer
Operating System: macOS 10.15 - Catalina

What ever I do, I get the same error: "The scanner failed to complete the overview scan".."Scanner reported an error".. "An error has occured during scanning. Please check the device and make sure there are no errors and originals are loaded. Try rebooting the MFP, if error persists."

I have removed and re-added the printer. I have power cycled both the Mac and the printer several times. I have re-downloaded and installed the driver. I can log into the printers webserver and I can print but it will not scan. What is wrong with it ?

Screenshot 2021-06-11 at 20.55.33.png

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4 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Scanner reported an error

Hello georgey48,

A few folks have experienced this issue after an OS upgrade. Check out this recent blog article for a potential solution.

Thanks,
CathyO-Xerox
Community Manager

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CathyO-Xerox
Community Manager
Community Manager

Re: Scanner reported an error

Hello georgey48,,

I also wanted to mention there is a very important Service Pack update that is required to be installed to your VersaLink C405 device to ensure proper fuction. Please read more here and take action.

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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georgey48
New Member
New Member

Re: Scanner reported an error

The link you have supplied is for Windows ?
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georgey48
New Member
New Member

Re: Scanner reported an error

Yes, I updated to the bridge firmware and then to the latest firmware
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