Scanner stopped scanning to email

S_Byrne · ‎09-11-2023

Hello there;

This has also happened to my Versalink C7020; it was scanning fine to email, but has stopped working. I'm on the latest firmware version (Current Version: 57.69.91) so far as I know.

Is there somewhere where we can download updated (SSL) certificates to replace the ones on the machine, to see if that cures the problem? I've read that the factory-installed ones may have expired over the past few months.

Best regards,

Seamus.

JordanAXAUQE-AA · ‎08-30-2023

Who provided you with those server settings? Do you have your own domain with e-mail or just using the free service of Hotmail?

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

TammyL-Xerox · ‎08-16-2023

Hello APMtichell1,

I found a few different article on scan to email for you to review. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Scan to Email not working.

Intermittent Problem with scanning to email.

Setup Scan to email using Gmail.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

APMitchell1 · ‎08-14-2023

Hi,

Been in a queue for online chat with support for over 3,5 hrs, no response.

Our VersalinkC7020 stopped sending scans to emails. How to resolve this issue?

Many thanks,

Re: Scanner stopped scanning to email

Re: Scanner stopped scanning to email

Re: Scanner stopped scanning to email

Scanner stopped scanning to email