Our office has a Xerox work centre 7855 and the scanner is greyed out and I get a message "No Device Address Book Contacts are set up for scanning. What has happened to my address book? I was out of the office for a week and returned to no scanner device. Do you think someone has changed it to the scanner workflow mode because that is now accessible for use but I entered email addresses to scan to under favourites in CentreWare and now I do not have an option to enter the email addresses back into the online site.
Hello Debra61,
Here is an article for the scan to email option being greyed out.
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797