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New Member
New Member

Scanning Problem with Xerox M215FW - ERR 351-555

Dear Support,

 

I try to scan files through wireless network to my lappy with Windows 8.1 and I allowed all network users or everyone to access the folder which I shared over my home network but the scanner still doesn't work not matter I'd loosen the security on the folder I shared.

 

Do you have the idea on how to make this work?

 

 

Looking forward for your reply.

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Community Manager
Community Manager

Re: Scanning Problem with Xerox M215FW - ERR 351-555

Hi bhomg,

Thank you for using the Support Forum. If you have not fixed this issue please look at the online support for the M215.  If you are unable to find an answer please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
New Member

Re: Scanning Problem with Xerox M215FW - ERR 351-555

Yes, I did check out the online help but none if getting the problem resolve.

I can get the printing mode to work perfectly and scan to USD without problem but scanning to the network PC is still not working.
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New Member
New Member

Re: Scanning Problem with Xerox M215FW - ERR 351-555

Could this be due to the permission or setting on the Windows 8.1 that causing the scanning process failed?
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Valued Advisor
Valued Advisor

Re: Scanning Problem with Xerox M215FW - ERR 351-555

To be clear, I don't know what the printer you are using is and have no access to test or verify it in anyway. This post is generic and covers most devices.

 

With that out of the way, I assume you are getting Login errors. Which typically means the printer either has the wrong credentials (Domain accounts need to be Domain\Username or Username@Domain) or that the protocol of the server OS (Windows 8) does not support the protocol of the device sending the file.

 

Typically, this would mean that the printer is using port 139, which requires Netbios over TCP/IP, which is no longer typically enabled in current OS's, Windows 8 went from SMB1 to SMB2 and SMB3, which don't use the Netbios, and multiple AV programs by default disable it too. So if the printer itself is incapable of doing SMB2-3 (It uses port 445 instead of 139) you have a few choices.

1. Switch to FTP

2. Enable SMB1 through the registry

3. Call Xerox for support to see if they have a Spar firmware to resolve it.

 

Things to note, the Share with option is not supported at all, you need to go to Properties/Sharing of the folder in question, the account used by the printer needs to have listed Read/Write permissions

1.GIF

 

a Password on the account in use is a requirement . And the scan user should show in the Security tab as well on the folder with Full Control.

2.GIF

 

 

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Joe Arseneau
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