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New Member
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Scanning communication error

Operating System: Windows 10

Just received new WorkCentre 6515. This installation should not be this complicated! The printer is connected to my wireless internet. I followed directions and set up a scan folder on my pc and made it sharable.  Every time I try to set up scanning, I get a message about a communication error. Is there a simple way to make this scan to my laptop?

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Community Manager
Community Manager

Re: Scanning communication error

Hi Sharonthomas,

Thank you for using the Support Forum. Please take a look at the solution for setting up scanning.  If these steps do not help please consider contacting your local support centre

Thanks,
CherylO-Xerox
Community Manager

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Re: Scanning communication error

This is the worst printer I have ever owned. Not only will it not scan, it will not print photos! Total waste of money! Will probably use it for a boat anchor!!!!!!!!

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Community Manager
Community Manager

Re: Scanning communication error

Hi Sharonthomas,

I am sorry to hear you are having issues with the machine.  Please consider contacting our Customer Relations Help Desk and see if they can help you reach a resolution other than boat anchor.  :-)

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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