I see no one has responded to this post yet.So,at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797or1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!
I'm having some problems with scanning in some xerox printers. It doesn't happen everytime but sometimes it gives me the error: "Job Status: FAILED. One or more messages were not sent. Device could not transfer messages to the sending mail server (SMTP). See your System Administrator." and the e-mail is not sent to the user.
We have too a Xerox Versalink C7020 with the same configurations and it works perfectly, it only happens on the workcentre 7220 and 7225.