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Community Manager
Community Manager

Re: Scanning error

Hello stefanparker, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Community Manager

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Scanning error

Product Name: WorkCentre 7220/7225
Operating System: Not Specified


I'm having some problems with scanning in some xerox printers. It doesn't happen everytime but sometimes it gives me the error: "Job Status: FAILED. One or more messages were not sent. Device could not transfer messages to the sending mail server (SMTP). See your System Administrator." and the e-mail is not sent to the user.

We have too a Xerox Versalink C7020 with the same configurations and it works perfectly, it only happens on the workcentre 7220 and 7225.

What can we do to solve the problem?

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