I guess, since Xerox has put the new web portal, the old good Support is lost forever. Now support is a joke.
For what it's worth I have the same exact problem. OSX 10.13.2
I've installed Scan Manager and the printer driver from here and tried to pick up the scanner but nothing is happening, I also still can't see the menu that I mentioned in my original post; the Mac that I'm using is connected to the network and is able to detect the printer.
You need to install scan manager, and it comes with the driver posted on Xerox.com
My colleague showed me how he can scan a document from the WorkCenter 3325 printer to his Mac (running macOS Sierra 10.12.6)- this isn't a scan to an email address; the scanned document is sent to a specified loction on the destination machine and I'm trying to set this up on my machine but I'm unable to see the Scanning tab in System Preferences (pictured); we've tried sharing the printer with all users but this hasn't worked and neither of us are sure what needs to be installed. Can anybody please help?