Scanning issue 6027 and Mac OS Big Sur

[PAScott05]

Yeeees!  BACK IN BUSINESS!!  

Thank you!  

But next time...why does it take 4 months for an update??

[CherylO-Xerox · Accepted solution]

Hi All, 

Thank you for your patience.  The macOS 11 Big Sur driver for the WorkCentre 6027 is now available.  Follow the link or navigate to the online support for the WC6027 and select the Drivers & Downloads tab. If you require additional assistance with the driver or scanning please consider contacting your support centre. 

[PAScott05]

But they say to download the driver for Big Sur (for image capture) and it is not there.  THEY NEED TO PUT IT UP!

[scschulte]

Well it looks like the photos (screenshots of the Image Capture messages) won't display so here's what they said:

For a PDF file:  The file may be damaged, Preview cannot open it

For a JPEG file:  Scanner reported an error.

Clearly "Image Capture" is not the solution to this issue!  

Best regards,

Steve Schulte
Thursday 4 March 2021

[scschulte]

I've had trouble posting the error messages so let's see if you can see them here -- these go with my first reply (my #2) message:

[scschulte]

#3:  

Stephen,

Thank you for your feedback and these screen shots.  I will ask one of our engineers to test this process out in the lab and get back to you.

Regards,

Christine

#4 (my eMail to Christine just now):  

Christine,

Thank you very much but please also ask them to spend a few hours simply updating SCAN ASSISTANT to 64 bit and you will make a million Xerox customers happy and have a fine program for Catalina, Big Sur and the future.  No one wants to use the old clunky “Image Capture” program - that’s been around forever, has never really worked, has only the most basic of features…  Essentially worthless and NOT a solution for 2021 and beyond.  Xerox should know that.  And if you do know that then you’re basically telling all your existing customers goodbye…

Do you think the world is going back to 32 bit?  Are you going to stop upgrading all your programs?  Are you going to no longer provide support programs like SCAN ASSISTANT with new Xerox multi-function printers?  If not please let the world know so that we can start seeking-out alternative printing and scanning equipment for ourselves, our companies and governments.

Best regards,

Steve Schulte

Thursday 4 March 2021

[scschulte]

OK so within a few hours Xerox replied and it is the same tired "Use Mac's Image Capture" program.  Here's the messages (Xerox, my reply, Xerox's reply and my final reply just now): (Had to do this in 2 posts)

#1:  

Hello Stephen,

I received your request below for a Workcentre 3225 Scan Assistant utility that supports the Big Sur OS.  Unfortunately, the Scan Assistant does not support Mac OS 10.15 and higher.  We do have a Big Sur supported print and scan driver package available on support.xerox.com at this link.  You will be able to scan using Mac’s Image Capture if you have this scan driver installed.  This knowledge article and related solution might be of help to you.

Regards,

Christine Lengyel

#2:  Christine,

First - thank you for your fast reply!

Many many people, including myself have tried to use the “scan driver package” with Mac’s Image Capture and it just does not work at all.  You can’t scan with it— have you tried it? 

Try this:  Put a 1 page document on the WC3225 (flatbed scan).  Choose to scan as a PDF.  Then go look for the scan results and here’s what you get:

OK so now try to scan as a JPEG.  Here’s the result:

IT JUST DOES NOT WORK!  If you can get it to work then please eMail me instructions on exactly what you did to get it to work.

BUT Image Capture IS SO OUTDATED and CLUNKY!  Your Scan Assistant program is SUPER!  Why won’t you support it?  There are hundreds, no THOUSANDS of people on the www including on Mac sites and your own Xerox site who are openly saying that they will never purchase another XEROX product again because XEROX is not supporting their products!  I’ll be in that same category myself pretty soon if Xerox does not do something as simple as re-write the current SCAN ASSISTANT App for 64 bit for Mac.

Looking forward to hearing from you.

Best regards,

Steve Schulte

[scschulte]

I just filed my complaint and here it is:

Hello! We really need a 64 bit UpDate for the wonderful SCAN ASSISTANT program for Mac for WC3225 and other printers. Since Sept 2019 Mac Catalina and now macOS 11.x Big Sur cannot run 32 bit apps - and SCAN ASSISTANT is still only 32 bit. Your Indicating sheet says  https://www.office.xerox.com/latest/SFTDS-07U.pdf?_ga=2.242115650.1322194868.1614861476-990457354.16...  that drivers for macOS Big Sur are available and can be downloaded from www.xerox.com/drivers , but driver website does not list it.

PLEASE upgrade your excellent SCAN ASSISTANT so that I can continue to use it on my Mac. Many, many people have written to XEROX about this. I've been calling and eMailing for over a year now. Looking forward to the 64 bit Mac version of SCAN ASSISTANT. Thank you. Stephen Schulte on Thursday 4 March 2021

I will post here if I hear anything.  Please let's keep pushing this -- still running MOJAVE on my Mac primarily due to this one issue!!

Best regards,

Steve Schulte
Thursday 4 March 2021

[PAScott05]

Just spoke with support.  Everyone file a complaint here:

https://www.xerox.com/perl-bin/feedback.pl

Indicating sheet says it ( https://www.office.xerox.com/latest/SFTDS-07U.pdf?_ga=2.242115650.1322194868.1614861476-990457354.16... drivers for macOS® Big Sur are available and can be downloaded from www.xerox.com/drivers) , but driver website does not list it.

The more people that file it, the faster it will be fixed.

:)

[SQ]

according to https://www.office.xerox.com/latest/SFTDS-07U.pdf?_ga=2.242115650.1322194868.1614861476-990457354.16... drivers for macOS® Big Sur are available and can be downloaded from www.xerox.com/drivers

But when I tried to find drivers they are still missing for Big Sur