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Valued Advisor
Valued Advisor

Re: Scanning problem

Hi Kevin,

Thank you for using the Support Forum. Please consider uninstalling and reinstalling the Print Experience App. You can follow the instructions in this document HERE.  If it still fails to connect please consider contacting your local support centre for additional assistance. 

Community Manager

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Scanning problem

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

I am trying to scan on my Xerox 3335 from my PC using the Xerox Print Experience App. When I start the scan the printer fires into life and takes the document from the sheet feeder but the scan does not appear at my computer and the app displays the massage "Unable to connect to device"

What am I missing?



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