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TammyL-Xerox
Community Manager
Community Manager
‎03-13-2023 08:54 AM

Re: Scanning problem

Hello Marc1, 

Here is an article for lines from the ADF for you to review. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797. 

Thanks,
TammyL-Xerox
Community Manager

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Marc1
New Member
New Member
‎03-09-2023 03:40 AM

Scanning problem

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10 x64

Hello,

I bought a my printer recently and each time I use the ADF to scan a document, I have mutliple black line from top to bottom (4-5 ) that appear on the PDF. I tried to clean it as much as possible but it is always the same

I'm using the windows application to scan or print because for scanning the xerox software to not work.

Do you have any solution for this?

 

Thank you by advance,

Marc

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