Sorry to hear the set up was so difficult, but glad to know you finally got it resolved.
Have a great day!
Thanks very much for your reply. I eventually had to concede and contact Xerox technical support who helped me set up a separate GMail address specificially for the C405. To be honest, the setup prcess to get this to work was nothing like what is descibred in any of the technical manuals. I would guess anyone with basic IT knowledge (such as myself) would have never have been able to get this working without technical assistance based on how the manuals are written.
I searched our online Knowledgebase and found these steps you can try to resolve the error. If this doesn't work, you will need to speak to a specialist for more assistance: 1-800-821-2797
I have a brand new Versalink C405DN printer which is connected directly to one of the 4 ethernet ports on the back of my wireless router. I have run the set-up and printing ok. I have tried to set up the printer to scan to email and this is where the problems have started.
I have set up all of the SMTP settings which I believe are correct based on my email providers settings (iPage) but the printer fails to send to email each time.
After trying to send an email - The message reads "Error 16-772 - Unable to connect to the SMTP server. Check SMTP server name and DNS settings.
I have been in touch with my technical support from iPage who have advised me that I am using the correct settingds
my settings are currently
Device Name - email@example.com
Server address = smtp.ipage.com
Outgoing SMTP Port Number = 587
Connection Security = OFF
Outgoing SMTP Authentification = OFF
SMTP AUTH User Name = firstname.lastname@example.org (set same as Device name)
Password - My Password
Hope someone is able to help me