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kolney
New Member
New Member

Scanning to Email

Product Name: Versalink C405DN MFP
Operating System: Windows 10

I have a brand new Versalink C405DN printer which is connected directly to one of the 4 ethernet ports on the back of my wireless router. I have run the set-up and printing ok. I have tried to set up the printer to scan to email and this is where the problems have started. 

I have set up all of the SMTP settings which I believe are correct based on my email providers settings (iPage) but the printer fails to send to email each time.

After trying to send an email - The message reads "Error 16-772 - Unable to connect to the SMTP server. Check SMTP server name and DNS settings.

I have been in touch with my technical support from iPage who have advised me that I am using the correct settingds

my settings are currently

Device Name - myname@mydomain.co.uk

Server address = smtp.ipage.com

Outgoing SMTP Port Number = 587

Connection Security = OFF

Outgoing SMTP Authentification = OFF

SMTP AUTH User Name = myname@mydomain.co.uk (set same as Device name)

Password - My Password

Hope someone is able to help me

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3 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Scanning to Email

Hello kolney,

I searched our online Knowledgebase and found these steps you can try to resolve the error. If this doesn't work, you will need to speak to a specialist for more assistance: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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kolney
New Member
New Member

Re: Scanning to Email

Thanks very much for your reply. I eventually had to concede and contact Xerox technical support who helped me set up a separate GMail address specificially for the C405. To be honest, the setup prcess to get this to work was nothing like what is descibred in any of the technical manuals. I would guess anyone with basic IT knowledge (such as myself)  would have never have been able to get this working without technical assistance based on how the manuals are written.

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CathyO-Xerox
Community Manager
Community Manager

Re: Scanning to Email

Hello kolney,

Sorry to hear the set up was so difficult, but glad to know you finally got it resolved.

Have a great day!

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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