cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Scanning to Exchange E-Mail From Remote Location

Product Name: WorkCentre 6605DN
Operating System: Windows 10 x64

Hello,

Home user:  Windows 10 computer and WorkCentre 6605dn.  Printer is connected to their router, not to the computer.  The computer is also connected to the router and connects to the corporate office over a VPN.  The user wants to scan to e-mail from the 6605 to his corporate addess/mailbox on our on-premise Exchange server.  Is there a known working configuration for the 6605 to enable this?

Thank you very much.

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Scanning to Exchange E-Mail From Remote Location

Assuming the VPN is on the PC, the printer can't use it.

I'd be shocked to find you have a mail server that isn't accessable from outside the LAN, but if it is, then the printer simply can't use it.

So give it a gmail account to use and be done with it

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: Scanning to Exchange E-Mail From Remote Location

Hi Joe.  Thank you for the fast response.  The Exchange server is accessible outside the LAN.  I've tried several different configurations on the 6605.  Currently I just have the smtp server and port (25) configured.  When the user attempts to scan, the printer just displays "Connecting" but never connects.

Is there a 6605 configuration/settings that is known to work in the environment I have?

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Scanning to Exchange E-Mail From Remote Location

Considering the Environment is an Exchange server, it should work.

But you can't guess at settings, and I'm certain port 25 isn't valid outside of the domain. 465 or 587 yes, 25 no. You need to have some kind of security running.

Before bothering with getting the machine to work, validate each of the settings using Telnet on your PC.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos