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FutureDoc91 New Member
New Member

Scanning to Local Folder SMB unknown errors (Domain user)

Product Name: Xerox Workcentre 7835
Operating System: Windows 10

I am working with my local admin dept. to set up the ability to scan to folders on our local machine. We attempted to try the network setup, but it didnt work out. SMB is not allowed on the shared network folders so scanning to network folders is not possible. However, the IT admin said it is possible to scan to the local machine. The thing is, there are no local users for our machines, we are part of a domain group including the admin users. I created the folders and i am the owner of all of the folders that i created on the local drive and when i attempt to setup the username and password on with the template with my domain creditinals i recieve unknown errors when trying to scan to these destinations. I am not sure what else to do and we really need this feature for our project and moving forward. Any advice is much appreciated. (Also, our workcentre is operating on the latest firmware and the workstation that i use has windows 10 OS). Somebody please help! 

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Community Manager CathyO-Xerox
Community Manager

Re: Scanning to Local Folder SMB unknown errors (Domain user)

Hello FutureDoc91,

I have searched our knowledgebase and found THIS SOLUTION you can review to see if it helps.

If you still need assistance, I would recommend contacting the Support department for more help and ask to speak with the 2nd Level Group. The Support options for your device are listed HERE .

Community Manager

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Fabio Valued Advisor
Valued Advisor

Re: Scanning to Local Folder SMB unknown errors (Domain user)

hmmm you say :  SMB is not allowed on the shared network 


a shared network = SMB

so you can access a share on the networr, the a machine can do that too

just create a scan template, use IP of the server , to eliminate dns issues

fill in the share name, without slahes, the fill in a path / folder (optional)

please make a screenshot of your settings, so we can help

oh, and also post your firmware version, the ones on xerox site are actually behind, we can help you with newer ones, that will also eliminate 'unknown error', its a firmware bug

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